Terms & Conditions

1. Agreement to Terms

By browsing our website, placing an order, or using our installation services, you agree to comply with and be bound by these Terms and Conditions.

2. Pricing & Products

All prices are listed in Bangladeshi Taka (BDT). While we make every effort to maintain accurate pricing and inventory, prices may change based on market rates and distributor availability. In the event an ordered item is out of stock, we will contact you to offer an alternative or issue an immediate refund.

3. Payment & TrxID Verification

We accept payments via bKash, Nagad, Rocket, and Bangla QR. When paying manually, customers must enter the valid 10-character Transaction ID (TrxID) and sending phone number at checkout. Orders are packed and dispatched once the transaction is verified by our accounts desk.

4. Cash on Delivery (COD) Advance

To prevent unverified orders and cover courier return costs, Cash on Delivery orders require a fixed non-refundable delivery advance:

• Inside Dhaka City: ৳200 delivery advance.
• Outside Dhaka (All Districts): ৳300 delivery advance.

The remaining balance is paid in cash directly to the courier agent upon delivery.

5. Delivery & Transit

Orders inside Dhaka are delivered within 24–48 hours. Orders outside Dhaka are shipped via Steadfast or Sundarban Courier and typically arrive within 2–4 business days.

Package Inspection: We strongly advise customers to record an unboxing video when opening the parcel to verify condition and contents in case of courier transit damage claims.

6. Official Warranty & RMA

All products are 100% genuine and carry official 1 to 3 years manufacturer warranty from authorized Bangladesh distributors (Hikvision, Dahua, Imou, Ezviz, Seagate, TP-Link).

• Covered: Inherent manufacturing defects, sensor failure, and internal electronic faults.
• Not Covered: Physical damage, burnt circuits caused by lightning or voltage spikes, water damage on indoor units, and broken warranty stickers.

7. CCTV Installation & AMC Services

For on-site installation and Annual Maintenance Contracts (AMC), clients are responsible for providing power points and site access. Extra cabling and conduit piping are billed based on actual on-site measurements. Technicians hand over master passwords upon completion; clients are responsible for maintaining their credentials.

8. 7-Day Replacement Policy

If a product has an inherent manufacturing defect upon arrival, report it within 7 calendar days of delivery with its original packaging and accessories to receive an immediate replacement unit.

9. Governing Law

These terms are governed by the laws of the People's Republic of Bangladesh. Any dispute arising under these terms shall be resolved within the jurisdiction of the courts in Dhaka, Bangladesh.

10. Contact Us

For inquiries regarding our terms, invoices, or warranty claims, contact us at sales@securebd.com or call our hotline at 09612-345678 (Level 4, Multiplan Center, Elephant Road, Dhaka 1205).